Challenger banks have become one of the hottest trends over the last decade springing up all over the world to disrupt the incumbents.
But these banks are losing huge amounts of money every single year and the losses are only accelerating.
In the chase to gain more customers and more press coverage, everything is offered for free - the banks don't charge fees for any transactions, for spending abroad or pretty much anything.
So with Monzo losing £114M, Revolut losing £106M and virtually every challenger bank out there just about making it from one funding round to another, why is it that they don't seem to have any plan to actually make money?
In this video I give my quick take explaining that the objective of the founders and investors of these challenger banks is actually not to make money but to get the highest possible valuation for the bank. And the highest possible valuation is based on how many customers they manage to acquire.
Once they then sell the bank on or do an IPO, the new owners or the new management can worry about how and when the bank will actually make money.
All the while, the founders and investors will be walking away with billions earned through the hype of fintechs acquiring large numbers of customers by running a completely unsustainable business model where everything is free.
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What's up you guys, sasha, here challenger, banks have become one of the hottest trends of the past decade, springing up everywhere from singapore to london to san francisco. The hype is, unlike anything, we've seen before the apps look pretty and everything is given to you for free. So why wouldn't you want to go and open an account, but here's the problem when everything is free, especially things that actually cost the bank money and with the vast amounts of money spent on the development of the app in the first place, these banks are broke And they're losing colossal amounts of money every single year, where still these banks don't seem to actually want to make money, because making money is not in fashion these days. So why is that? Let me explain: governments around the world have simplified the process of becoming a bank, the united states, european union, united kingdom, singapore and dozens of other countries have relaxed the regulations to enable new fintechs to join the crew and compete with existing banks.

The technology looks and feels decades ahead of the traditional banks. You don't have to go and queue up in the branch to do menial tasks. You don't have to wait several weeks for some paperwork to process. Everything is super, easy and everything just works like it should best of all the accounts are free, you do not have to pay for anything, transactions are free, sending money is free, receiving money is free, withdrawing cash or depositing cash is free.

Spending money abroad is free, in fact, pretty much. Everything that you might want to do with a bank account is always free and naturally enough somewhat. Unsurprisingly, customers have been signing up in their droves, n26 has over 5 million customers in different countries. Stanley bank has about 1.8 million, monzo are on about 5 million, and varro money is on about 1 million customers as well.

Even the big banks have decided that they want to join the party with goldman sachs, setting up marcus bank and nat west setting a bow, but the issue is that either these don't even offer checking accounts or current accounts, or they fail spectacularly within a few months. Simply because they can't compete with free. Unsurprisingly, the challenger banks that offer everything for free don't make very much money. Sure some of them have tried.

We've seen monzo and revolut offer premium versions of their accounts for a monthly fee, but there is very little that they actually give to the customers in exchange for that fee and some of the challenge banks have decided to try lending, but without the necessary experience and Actually, knowing what it is they're doing, those attempts have failed as well. In the latest available filings, monsoo bank has lost 140 million pounds, revolut has lost 106 million pounds and viral money who've recently become the first fintech in the us to get a banking license has raised 241 million dollars in june 2020, which kind of suggests that they Are not swimming in cash either. Uk styling bank appears to stand out from the crowd when they recently announced that they are now in fact profit making. They made a big fanfare out of it, except they forgot to mention that the only reason they are profitable is because the uk government is paying them huge amounts of money as interest payments for loans that the bank was giving out over the past 12 months to Businesses as interruption loans, loans that are underwritten by the uk government in the first place.
You think that profit numbers will be somewhat important for a bank, but it is very difficult to actually find them. There buried dozens and dozens of pages into their annual reports, because making money is just not that important, it isn't a fashion who cares. You know what people do care about, how many customers they have and how cool their app looks. So why is it that these challenger banks and their shareholders don't seem to care at all whether their businesses actually make money? Why is it that their losses are increasing by over a hundred percent year on year, but their valuations are still in the billions and the reason is really simple.

The answer is this: is one giant fintech investment bubble, one fintech startup after another are getting their seed funding series a b c, whatever the money is coming in so easily that investors have to compete with each other for the privilege of being able to invest companies That lose literally hundreds of millions of dollars and have no hope or any kind of game plan of how they actually might make money or when they might make. It are rewarded with huge fundraisers that allow them to go and live for another year until the next investment money comes in. So what gives? How are these companies surviving? Why are people continuing to plow their money into them because nobody cares about profits? Profits are not where the real money is made. The only thing that these investors are interested in is selling these banks and letting whoever buys them worry about making money at some point in the distant future, we've already seen some examples of big banks snapping up challenges, and there are constant, ongoing rumors about other big Banks looking for their next big acquisition, but the really big bugs these days comes from doing an ipo because with an ipo, you don't have to spend several months explaining your books to a potential buyer.

You go and list on a stock exchange and a flurry of potential investors are able to go and buy. You shares the moment they turn up in their investment app job done. The insane valuations mean that the founders and investors are in for a huge payday. Styling bank have publicly announced that they're looking to do an ipo at some point in 2022 and with a valuation of a few billion.

The likelihood is that the founder, ann bowdan will walk away with over 1 billion dollars from doing that. Ipo, that is a heck of a lot more than you'd ever be able to earn by charging a few fees. You see when things come for free. One of two things is certain: either you're going to be sold, something that is completely not free at some point down the line or you the customer, are the actual product.
The issue here is that when customers are used to everything being completely free the moment you try to go and charge them by introducing fees by introducing paid versions of the same product. The interest is just: isn't there they're too, used to not having to pay anything? The moment that some of the banks have tried to go down that path, those attempts failed within months. The idea is that, at some point down the line, the new owners of the new management will have to go and figure out ways of making money. Everyone is obsessed with the facebook principle, the facebook principle of building a big audience and then at some point in the future, being able to figure out how to actually make money from it.

Except banks are nothing like social networks and they are certainly not in any way genuinely unique. So how will this bubble burst? Well, nobody knows some of these challenger banks will probably fail the next time an investment round doesn't actually come through, and we've seen examples of that already with moven others will probably go and sell out to a big bank and the cool app will suddenly become slightly Less cool and the things that used to be free will magically stop being free. Others will do an ipo and they'll sell their shares for a huge valuation, which will mean they'll never have to worry about money again, but what will happen to the customers? You can bet your top dollar that the people who are going to get mighty rich in the process don't really care if only the regulators actually apply their own rules to these banks, which stipulate that they have to have profitable business models. Maybe things would be a bit different sure it's nice for customers to have completely free products that are super jazzy, but when the business model is not sustainable, the end might not be so pretty.


By Stock Chat

where the coffee is hot and so is the chat

19 thoughts on “Why challenger banks are broke – making money is not in fashion”
  1. Avataaar/Circle Created with python_avatars Steve Brinda says:

    Little anti -Monzo I feel, personally their brilliant and Starling a close second!

  2. Avataaar/Circle Created with python_avatars Caddyos11 says:

    ‘when customers are used to everything being completely free, the moment you try and charge them by introducing fees and paid versions of the same product, the interest just isn’t there’

    while this is true as a general statement, Monzo didn’t do this, they offered new features for a price and kept the free things free. Also, using a screenshot from September 2019 of their earlier version of Monzo plus, which they were open about their reasons for halting it, as a means of backing up your point is misleading to your viewers

  3. Avataaar/Circle Created with python_avatars Kaylee says:

    The thing is the high street banks are restricting payments to the challenger banks… It's sooo hard to get money from my clients of high street banks to my challenger bank.. the client has to phone the high street bank for authorization or the bank transfer stops with a message "this transaction is not available with this bank"

  4. Avataaar/Circle Created with python_avatars Sam says:

    Dont forget douugh digital australia bank now in the usa

  5. Avataaar/Circle Created with python_avatars Sasha Yanshin says:

    To answer a load of questions I have had – I love these challenger banks and their products, I use them and I advocate them but it’s important to point out the reasons why these products are so much better and cheaper and those reasons are not altruism. 😃

  6. Avataaar/Circle Created with python_avatars Her Penny Potential - Personal Finance says:

    Really interesting video, im a real fan of using app banks so definitely a few things to consider here!

  7. Avataaar/Circle Created with python_avatars 4wren says:

    they're just tech companies disguised as banks, you don't have to reinvent the wheel when it comes to banking but they just don't seem to get it

  8. Avataaar/Circle Created with python_avatars Matt says:

    Very interesting video, thanks. Do you still think Starling is the best current account in the UK? Does it make sense to have your primary current account with a bank that may be fundamentally unsustainable?

  9. Avataaar/Circle Created with python_avatars Max R Karpis says:

    Inovation is often surprising and happens in unexpected ways. Some fail some suceed, to paint all with one brush is a big mistake. To disprove buble is almost impossible, at same time to make claims of buble are absurd. Only after buble occured conclusions can be made. Some people said Internet will not work, personal computers will not be needed, Amazon is only a website, budget airlines will not work, no one will buy Tesla electric cars, iPhone will never catch on so on so on. Yes likes of Myspace, ICQ failed but see where FB and WhatsApp is! To bet against inovation is mistake. I am greatfull for neo banks, love using my Revolut every day. Neo banking is here to stay

  10. Avataaar/Circle Created with python_avatars Flip Man Dan says:

    Yo these are some awesome tips! My side hustle has been offerup for the last two years and I flip almost every of my inventory locally. I still profit four figures every month by going to estate sales around me and selling items without even shipping. I love your side hustle passion and think it would be smart to jump on a podcast that I’ve been working on. Direct Message me on Instagram @flipmandan

  11. Avataaar/Circle Created with python_avatars marius offing says:

    Challenger banks were always likely to fail as Big Tech is looking to get into banking once digital currencies are introduced. Then even the traditional banks could be in trouble.

  12. Avataaar/Circle Created with python_avatars Michael Gibson says:

    Some great insight there Sasha. I'm sure it's going to end up like the .com bubble. That's why it's advisable to have more than one current account with different providers, even if you're covered by the FSCS. Keep up the great content.

  13. Avataaar/Circle Created with python_avatars JamZ says:

    This is happening with all sectors of companies, the investors best interest is to make the companies valuation as high as possible, the best way to do that is to make the company look like a “starter” and that their going to grow and make so much money one day, even when it hits ipo it still doesnt really need to make money aslong as they are growing the stock prices will grow aswell. Tbh i think these banks just need a sustainable business for the long run and thats about it, if starling can make their bank into a subscription like monzo but give so alot of value it probably could make money

  14. Avataaar/Circle Created with python_avatars Matty Breeze says:

    I think you're right.

    with perhaps the exception of Starling where Anne Boden has said they are actively looking to aquire a lending business. The bounceback loans look like it might have been used as a cheeky way to build lending relationships with businesses. lets not forget Anne Boden was a computer scientist in the financial sector for years before Starling, so perhaps has more of a banking mindset than start up?

    And Singapore's SeaMoney is already listed (as an ADR on NYSE) and I think due to become a digital bank soon but is already a credit provider (via a "pay later" scheme on shopee).

    Interested to see where both go.

  15. Avataaar/Circle Created with python_avatars Michael says:

    Wirex is saying that are profitable, during crowdcube last year they said they had 4 milions of profits (from 315 millions of revenue)

  16. Avataaar/Circle Created with python_avatars John Willats says:

    Fascinating, thanks Sacha.

  17. Avataaar/Circle Created with python_avatars Kevin Hughes says:

    Good stuff thanks

  18. Avataaar/Circle Created with python_avatars tunessky1 says:

    Hey Sasha, these banks host all their infrastructure on cloud and categorise all their very low cost of operation as Opex as against the big banks with brick & mortar and loads of legacy systems.

  19. Avataaar/Circle Created with python_avatars Akhil says:

    I just moved to the UK. Tried opening an account with Barclays and because of lockdown and their own bureaucracy I couldn't. Thanks to you I got to know about Sterling and the account was up and running in about 3 hours. I got a debit card 5 days later. I was thinking of using it as my only account but after watching this video I might open Barclays or any other high street bank account when restrictions are lifted.

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